Refund policy

Refund & Return Policy

Thank you for shopping with Inebas Studio. If you are not completely happy with your purchase, we are here to help.

1. Return and exchange windows

  • Returns for a refund: within 30 days of the delivery date.
  • Exchanges (size, colour or another item of equal value): within 60 days of the delivery date.

To start a return or exchange, email us at oky@inebasstudio.com with your order number and the item(s) you want to return. Items sent back without first contacting us will not be accepted.

2. Conditions for returned items

All items must be unworn, unwashed and unaltered, with original tags attached and in the original packaging, together with the receipt or proof of purchase. Items must also be free of makeup, deodorant, perfume, stains, odours and pet hair.

We reserve the right to refuse items that do not meet these conditions and to send them back to you.

3. Non-returnable items

  • SALE items (discounted or marked "Final sale") cannot be returned or exchanged.
  • Gift cards.

4. Return shipping

  • Domestic orders (Vietnam): the customer pays the return shipping cost, except for defective, damaged or incorrect items, in which case Inebas Studio covers it.
  • International orders: the customer pays the return shipping cost and any duties or taxes, except for defective, damaged or incorrect items.

We recommend using a trackable shipping service. We are not responsible for returns lost in transit.

The return address will be sent to you by email once your return request is approved.

5. Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to the original payment method within 3–10 business days. Depending on your bank or card issuer, it may take additional time for the funds to appear in your account. Original shipping fees are non-refundable unless the item was defective or incorrect.

6. Exchanges

Exchanges are subject to stock availability. If the requested item is out of stock, we will offer another item or a refund (if still within the 30-day return window) or store credit.

7. Defective, damaged or incorrect items

Please inspect your order on arrival. If an item is defective, damaged or not what you ordered, contact us within 7 days of delivery at oky@inebasstudio.com with your order number and clear photos of the issue. We will arrange a free replacement, repair or full refund, including shipping costs.

8. Contact

Inebas Studio
Email: oky@inebasstudio.com