Privacy policy

Privacy Policy

Inebas Studio ("we", "us") operates this online store. This policy explains how we collect, use, share and protect your personal data when you visit or buy from our store, in accordance with Vietnam's Decree No. 13/2023/ND-CP on Personal Data Protection and other applicable laws.

1. Data we collect

  • Contact and account data: name, email, phone number, shipping and billing address, account login.
  • Order data: products purchased, order history, payment status. We do not store full card numbers; payments are processed by our payment providers.
  • Customer service data: messages, emails, photos you send us (for example, of a defective item).
  • Device and usage data: IP address, browser, device type, pages viewed, and information collected through cookies.

2. How we use your data

  • To process, deliver and support your orders, including returns and exchanges.
  • To communicate with you about your order and respond to requests.
  • To send marketing emails or messages, only if you have consented. You can unsubscribe at any time.
  • To prevent fraud, keep our store secure and improve our website.
  • To comply with legal, tax and accounting obligations.

3. Who we share data with

We do not sell your personal data. We share it only as needed with:

  • Shopify, the platform that hosts our store (data may be stored on servers outside Vietnam).
  • Payment gateways that process your payment.
  • Shipping carriers that deliver your order (name, phone, address).
  • Analytics and marketing service providers, where you have consented.
  • Competent authorities when required by law.

4. Cookies

We use cookies to keep your cart, remember preferences, understand how the store is used and, with your consent, for advertising. You can manage cookies in your browser settings or via our cookie banner; disabling some cookies may affect store functionality.

5. Data retention

We keep your data only as long as needed for the purposes above or as required by law (for example, accounting records).

6. Your rights

Under Decree 13/2023/ND-CP, you have the right to be informed, to consent or withdraw consent, to access, correct and delete your data, to restrict or object to processing, to obtain a copy of your data, and to file a complaint. To exercise these rights, contact us at oky@inebasstudio.com. We will respond within the time limits required by law.

7. Security

We apply reasonable technical and organisational measures to protect your data. However, no method of transmission over the internet is completely secure.

8. Children

Our store is not directed at children under 16. We do not knowingly collect their data without parental consent.

9. Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page with a new effective date.

10. Contact

Inebas Studio
Email: oky@inebasstudio.com